Data Deletion Instructions
This page explains how to request deletion of personal data related to Aillom websites, systems, APIs, integrations, and services.
Last updated: May 17, 2026
How to request deletion
To request deletion of your personal data, send an email to contato@aillom.com.br with the subject Data deletion request.
Information to include
To help us securely locate your records, include the following information when applicable:
- Full name or company name.
- Email address used for the account or communication with Aillom.
- Phone number, WhatsApp number, or other identifier used in support.
- Related product or service, such as Telos 3.5 or the Aillom website.
- A clear description of the deletion request.
Request processing
After receiving the request, we may ask for additional information to confirm the requester's identity and avoid improper deletion. Once validated, we will delete or anonymize personal data, except where retention is necessary to comply with legal obligations, exercise rights, prevent fraud, support audits, maintain security, or satisfy other grounds allowed by applicable law.
Response time
We aim to respond to deletion requests within a reasonable time and according to applicable law. If full deletion is not possible, we will explain the reason and the measures taken.
Contact
For privacy or data deletion questions, contact us at contato@aillom.com.br.